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Yacanna Help Center - FAQ

100% Satisfaction Guaranteed

Order and Payment Information
Still Need Help? Contact our Customer Service

Shipping Options and Delivery Information

United States Shipping

We will ship most of orders within 3 business days.

Standard Delivery -- For a small $2.00 flat shipping rate, we will deliver your order to your home or office within United States (including US Alaska and Hawaii). The shipping will be made with standard Fedex/UPS/USPS ground shipping.

We will process your order and deliver your package within 7 - 10 business days. Order processing occurs on business days only, which are Monday through Friday. Orders taken on Saturdays, Sundays or holidays are processed the next business day.

Express delivery -- Listed below. Available only in the contiguous United States.

5-day delivery: We will process your order and deliver your package within 5 business days.

3-day delivery: We will process your order and deliver your package within 3 business days.

Order processing occurs on business days only, which are Monday through Friday. Orders taken on Saturdays, Sundays or holidays are processed the next business day.

For example, if your like 3-day delivery and you place an order on Friday, you will receive your package by next Wednesday.

International Order

Most orders delivering to outside the US will ship within 3 Business days.

The shipping method is availabe via
USPS AIR mail post - delivery time is about 10 business days
USPS Global Express Mail - delivery time is about 3-5 business days

How to place an international order ?

--- Please email your desired products and shipping method(AIR mail or Express mail) to orders@yacanna.com.
--- An invoice includes products total and shipping charge with the online payment instruction will email to you within 4 business hours.
--- Your order will be processed after we received your payment.


If you have any question regarding shipping and delivery, please be free to contact us

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NO Sales Tax (except MA)

Enjoy no sales tax on every order(except MA - 5% sales tax apply).

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30 days Return - Replacement and Returns Policy

100% customer satisfaction is our goal.

Damaged Items: If you receive the damaged or wrong item, please contact us within 10 days of receiving the merchandise and we will issue credit or send replacements. No claims will be accepted after 10 days.

Returns: Please follow the following steps--

  1. Notify us via CustomerService@yacanna.com within 30 days of receipt of merchandise. Please specify the order number, address, name, products if applicable. We will issue you a Return number together with the return address
  2. Securely package the item(s) to be returned.
  3. Return your package to us using the mail carrier of your choice. We recommend using a carrier that provides a package tracking number.

Once we received the merchandise and we will issue refund to you within 3 business days. Shipping Charge is not refundable.

Please note:

  • NO return on : All personalized or engraved items, damaged goods, Worn or damaged apparel, Open candy or bubbles; Opened music
  • NO returns after 30 days of the delivery date.

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Order and Payment Information

5 ways to place order:

Place order online via yacanna.com web site

Place an order via yacanna.com website at yacanna is easy. Just click on the item of your choice and we will walk you through the rest.

To place an order online, follow these simple steps:

  1. Browse the storefront until you find the item you wish to purchase.
  2. Click on "Add to Cart" button from the product that you would like to purchase.
  3. You will proceed to the shopping cart. (To continue shopping, click the 'Continue Shopping' button; To change quantity, enter the desired amount and click the 'update' button. )
  4. Once you have verified the products you wish to purchase, you can click Secure Checkout button to pay by credit card. OR you can click Checkout with Paypal button to pay by paypal to save time.

Place order via Email

Please email your desired products with shipping options( Our standard shipping is FREE to you) to orders@yacanna.com. An invoice includes products total with the online payment instruction will email to you within 4 business hours. Your order will be processed after we received your payment. See our payment options.

Place order via Fax

Please fax your desired products, your contact email with shipping options( Our standard shipping is FREE to you) to orders@yacanna.com. An invoice includes products total with the online payment instruction will email to you within 4 business hours. Your order will be processed after we received your payment. See our payment options.

Our Fax number: (270) 675-5903

Place order via Phone

Please call 866-238-3642 with your desired products and shipping options. See our payment options.

Place order via Mail

Please mail in your order specify the desired products and shipping options to us. See our payment options.

Please pay to:

Yacanna Gift Company, Inc

Our mail address is:

Yacanna Gift Company
279 East Central Street, #217
Franklin, MA 02038

Payment Options:

All orders are payable on demand in US dollars.

We accept:

Credit Card (VISA, Mastercard, Discover, American Express);
PAYPAL
;
Cashier's Check, Company Check, Personal Check ;
Money Order;

All checks and money order must pay to: Yacanna Gift Company.

 

Find order status:

Most order will be processed within 2 business day. Your can go to our order tracking online page enter order number to track your order status.
or you can always inquiry your order via email, fax or call our customer service .

If you have any question regarding your order, please be free to contact us !

 

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100% Safe Purchase - Security Policy

Shopping at Yacanna.com is safe and guaranteed!

All information you provide will never to be sold or given away to any third party organizations.

We will never send your Credit Card number in an e-mail or any other unencrypted transmission.

Your credit card information is encrypted and protected with the most secure software in the industry.

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Still Need Help? Contact our Customer Service

 
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