| Shipping
Options and Delivery Information
United
States Shipping
We will ship most of orders within 3 business
days. (
For US Alaska, Hawaii and Puerto Rico delivery, Depend on weight,
extra charge may apply).
Standard Delivery -- For a small $5.00 flat
shipping rate, we will deliver your order to your home or office within
continental United States. The shipping will be made with standard
Fedex/UPS/USPS ground shipping.
We
will process your order and deliver your
package within
7 - 10 business days. Order
processing occurs on business days only, which are Monday through
Friday. Orders taken on Saturdays, Sundays or holidays are processed
the next business day.
Express delivery -- Listed
below. Available only in the contiguous United States.
5-day
delivery: We will process
your order and deliver your package
within 5
business days. $15.00 shipping
rate.
3-day
delivery: We will process your
order and deliver your package within 3
business days. $30.00
shipping
rate.
Order
processing occurs on business days only, which are Monday through
Friday. Orders taken on Saturdays, Sundays or holidays are processed
the next business day.
For
example, if your like 3-day delivery and you place an order on
Friday, you will receive your package by next Wednesday.
International
Order
Most
orders delivering to outside the US will
ship within 3 Business days.
The
shipping method is availabe via
USPS
AIR mail post - delivery time is about 10 business days
USPS
Global Express Mail - delivery time is about 3-5 business
days
How to
place an international order ?
---
Please email your desired products and shipping method(AIR
mail
or Express mail) to orders@yacanna.com.
---
An invoice includes products total and shipping charge with
the
online payment instruction will email to you within 4 business
hours.
---
Your order will be processed after we received
your payment.
If you have any question regarding shipping and
delivery, please be free to contact
us
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NO
Sales Tax (except
MA)
Enjoy
no sales tax on every order(except MA - 6.25% sales tax apply).
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Exchanges
and Returns Policy
100% customer satisfaction is
our goal.
Yacanna.com's
100% Money Back Guarantee means you don't have to worry when
you order from us. If for any reason you’re
not happy with anything you buy from us, simply return it within
30 days for a prompt exchange or refund.
Exchange: If
you receive the damaged or wrong item or if you are not happy
with your purchase, You may request exchange within 30
days, we will send replacements promptly. No
claims will be accepted after 30 days.
Returns: Please
follow the following steps--
-
Notify us via CustomerService@yacanna.com
within 30 days of receipt of merchandise. Please
specify the order number, address, name, products if applicable.
We will issue you a Return number together with the return
address
-
Securely package the item(s) to be returned.
-
Return your package to us using the mail carrier of your choice.
We recommend using a carrier that provides a package tracking
number.
Once
we received the merchandise and we will issue refund to you
within
10 business days. Shipping Charge is not
refundable.
Please
note:
- NO
return on : All personalized or engraved items, damaged
goods, Worn or damaged apparel, Open candy or bubbles; Opened
music
- NO
returns after 30 days of the delivery
date.
- 15%
of merchandise vale (restocking fee) will apply for returned
Bridal hair accessories, Shoes/Flip flops, monogram
cake letters, apparel items.
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Order and Payment
Information
5 ways to place order:
Place order online via yacanna.com web site
Place
an order via yacanna.com website at yacanna is easy. Just click
on the item of your choice and we will walk you through the rest.
To
place an order online, follow these simple steps:
- Browse
the storefront until you find the item you wish to purchase.
- Click
on "Add to Cart" button from the product that
you would like to purchase.
-
You will proceed to the shopping cart. (To continue shopping,
click the 'Continue Shopping' button; To
change quantity, enter the
desired amount and click the 'update' button.
)
-
Once you have verified the products you wish to purchase, you
can click Secure Checkout button
to pay by credit card. OR you
can click Checkout with Paypal button
to pay by paypal to save time.
Place order via Email
Please
email your desired products with shipping
options( Our standard shipping is FREE to you) to orders@yacanna.com.
An invoice includes products total with the online payment
instruction
will email to you within 4 business hours. Your
order will be processed after we received your payment. See
our
payment options.
Place order via Fax
Please
fax your desired products, your contact email with shipping
options( Our standard shipping is FREE to you) to orders@yacanna.com. An
invoice includes products total with the online payment instruction
will
email to you within 4 business hours. Your
order will be processed after we received your payment. See our
payment options.
Our Fax number: (267) 851-2847
Place
order via Phone
Please
call 866-238-3642 with your desired products
and shipping
options. See our
payment options.
Place
order via Mail
Please
mail in your order specify the desired products
and shipping options to us.
See our
payment options.
Please
pay to:
Yacanna
Gift Company, Inc
Our
mail address is:
Yacanna Gift Company
20 Commercial Drive, Suite 1
Wrentham, MA 02093
Payment Options:
All
orders are payable on demand in US dollars.
We accept:
Credit
Card (VISA,
Mastercard, Discover, American Express);
PAYPAL;
Cashier's Check, Company Check, Personal Check ;
Money Order;
All
checks and money order must pay to: Yacanna Gift Company.
Find order status:
Most order will be processed within 2 business day. Your can go
to our order tracking online page
enter order number to track your order status.
or you can always inquiry your order via email, fax or call our
customer service .
If you have any question regarding your order, please
be free to contact us !
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100%
Safe Purchase - Security Policy
Shopping at Yacanna.com is safe and guaranteed!
All
information you provide will never to be sold or given away to any
third party organizations.
We will never send your Credit Card number in an e-mail or any other
unencrypted transmission.
Your credit card information is encrypted and protected with the
most secure software in the industry.
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Service |
