We will ship most of orders within 3 business
For US Alaska, Hawaii and Puerto Rico delivery, Depend on weight,
extra charge may apply).
Standard Delivery -- For a small $7.50 flat shipping rate, We will
deliver your order to your home or office within
continental United States within 7
- 10 business days.. The shipping will be made
with standard Fedex/UPS/USPS ground shipping.
processing occurs on business days only, which are Monday through
Friday. Orders taken on Saturdays, Sundays or holidays are processed
the next business day.
Rush Order and Express
delivery (extra fee may apply)
will delivery your order within 5
business days with flat fee $25.00. We will do
everything we can to accommodate your request whether it's
processing or expediting shipping, or both!
Yacanna ships orders globally. To deliver outside of USA, You may use our partner BONGO service or directly request delivery from yacanna
** International Delivery through partner BONGO service
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click on the Bongo logo in the corner to get started!
International delivery directly from Yacanna
You may request delivering to outside the US via Yacanna.
We buy Shipping Insurance for every internatinal package.
shipping method is availabe via USPS
AIR mail post - delivery time is about 10 -15 business
Global Express Mail - delivery time is about 5 - 7
Please email your desired products and shipping method ( AIR
or Express mail) to CustomerService@yacanna.com.
An invoice includes products total and shipping charge with
online payment instruction will email to you within 4 business
Your order will be processed after we received
If you have any question regarding shipping and
delivery, please be free to contact
100% Money Back Guarantee means
you don't have to worry when you order from us. If for any reason
not happy with anything you buy from us, simply return it within
30 days for a prompt exchange or refund.
you receive the damaged or wrong item or if you are not happy
with your purchase, You may request exchange within 14
days, we will send replacements promptly. No
claims will be accepted after 14 days.
follow the following steps--
Notify us via CustomerService@yacanna.com
within 30 days of receipt of merchandise. Please
specify the order number, address, name, products if applicable.
We will issue you a Return number together with the return
Securely package the item(s) to be returned.
Return your package to us using the mail carrier of your choice.
We recommend using a carrier that provides a package tracking
we received the merchandise and we will issue refund to you
10 business days. Shipping Charge is not
return on : All personalized or engraved items, damaged
goods, Worn or damaged apparel, Open candy or bubbles; Opened
fax your desired products, your contact email with shipping
options( Our standard shipping is FREE to you) to CustomerService@yacanna.com. An
invoice includes products total with the online payment instruction
email to you within 4 business hours. Your
order will be processed after we received your payment. See our
major Credit Card (VISA,
Mastercard, Discover, American Express);
Find order status:
Most order will be processed within 2 business day. Your can
go to "My Account" to check your order history and order
or you can always inquiry your order via email, fax or call our
customer service .
If you have any question regarding your order, please
be free to contact us !