| Shipping
Options and Delivery Information
United
States Shipping
We will ship most of orders within 3 business
days. (
For US Alaska, Hawaii and Puerto Rico delivery, Depend on weight,
extra charge may apply).
Standard Delivery -- For a small $7.50 flat shipping rate, We will
deliver your order to your home or office within
continental United States within 7
- 10 business days.. The shipping will be made
with standard Fedex/UPS/USPS ground shipping.
Order
processing occurs on business days only, which are Monday through
Friday. Orders taken on Saturdays, Sundays or holidays are processed
the next business day.
Rush Order and Express
delivery (extra fee may apply)
We
will delivery your order within 5
business days with flat fee $25.00. We will do
everything we can to accommodate your request whether it's
rushing
processing or expediting shipping, or both!
International
Order
Yacanna ships orders globally.
Most
orders delivering to outside the US will
ship within 3-5 Business days. We buy Shipping Insurance for every internatinal package.
The
shipping method is availabe via
USPS
AIR mail post - delivery time is about 10 -15 business
days
USPS
Global Express Mail - delivery time is about 5 - 7
business days
How to
place an international order ?
---
Please email your desired products and shipping method ( AIR
mail
or Express mail) to CustomerService@yacanna.com.
---
An invoice includes products total and shipping charge with
the
online payment instruction will email to you within 4 business
hours.
---
Your order will be processed after we received
your payment.
If you have any question regarding shipping and
delivery, please be free to contact
us
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NO
Sales Tax (except
MA)
Enjoy
no sales tax on every order(except MA - 6.25% sales tax apply).
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Exchanges
and Returns Policy
100% customer satisfaction is
our goal.
Yacanna.com's
100% Money Back Guarantee means
you don't have to worry when you order from us. If for any reason
you’re
not happy with anything you buy from us, simply return it within
30 days for a prompt exchange or refund.
Exchange: If
you receive the damaged or wrong item or if you are not happy
with your purchase, You may request exchange within 15
days, we will send replacements promptly. No
claims will be accepted after 15 days.
Returns: Please
follow the following steps--
-
Notify us via CustomerService@yacanna.com
within 30 days of receipt of merchandise. Please
specify the order number, address, name, products if applicable.
We will issue you a Return number together with the return
address
-
Securely package the item(s) to be returned.
-
Return your package to us using the mail carrier of your choice.
We recommend using a carrier that provides a package tracking
number.
Once
we received the merchandise and we will issue refund to you
within
10 business days. Shipping Charge is not
refundable.
Please
note:
- NO
return on : All personalized or engraved items, damaged
goods, Worn or damaged apparel, Open candy or bubbles; Opened
music
- NO
returns after 30 days of the delivery
date.
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Order and Payment
Information
4 ways to place order:
Place order online via Yacanna.com web site
Place
an order via Yacanna.com website is easy. Just click
on the item of your choice and we will walk you through the rest.
To
place an order online, follow these simple steps:
- Browse
the storefront until you find the item you wish to purchase.
- Click
on "Add to Cart" button from the product that
you would like to purchase.
-
You will proceed to the shopping cart. (To continue shopping,
click the 'Continue Shopping' button; To
change quantity, enter the
desired amount and click the 'update' button.
)
-
Once you have verified the products you wish to purchase, you
can click Secure Checkout button
to pay by credit card or Paypal
-
Place order via Email
Please
email your desired products with shipping
options to CustomerService@Yacanna.com.
An invoice includes products total with the online payment
instruction
will email to you within 4 business hours. Your
order will be processed after we received your payment. See
our
payment options.
-
Place order via Fax
Please
fax your desired products, your contact email with shipping
options( Our standard shipping is FREE to you) to CustomerService@yacanna.com. An
invoice includes products total with the online payment instruction
will
email to you within 4 business hours. Your
order will be processed after we received your payment. See our
payment options.
Our Fax number: (267) 851-2847
Place
order via Phone
Please
call 1-866-238-3642 with your desired products
and shipping
options. See our
payment options.
Payment Options:
All
orders are payable on demand in US dollars.
We accept:
All
major Credit Card (VISA,
Mastercard, Discover, American Express);
and PAYPAL;
Find order status:
Most order will be processed within 2 business day. Your can
go to "My Account" to check your order history and order
status.
or you can always inquiry your order via email, fax or call our
customer service .
If you have any question regarding your order, please
be free to contact us !
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100%
Safe Purchase - Security Policy
Shopping at Yacanna.com is safe and guaranteed!
-
All
information you provide will never to be sold or given away to any
third party organizations.
-
We will never send your Credit Card number in an e-mail or any other
unencrypted transmission.
-
Your credit card information is encrypted and protected with the
most secure software in the industry.
Privacy
Policy
Yacanna respects and protects the privacy
of our web site users.
- We
do not collect, use or disclose any information about our users
without their knowledge and approval.
- We
do not share user information with third parties unless we have
informed
users about the disclosures or when we have prior consent.
- Please
note that by visiting and using Yacanna.com, you are
accepting the practices described in this Privacy Policy.
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Still Need Help? Contact our Customer
Service |
