Options and Delivery Information
We will ship most of orders within 3 business
For US Alaska, Hawaii and Puerto Rico delivery, Depend on weight,
extra charge may apply).
Standard Delivery -- For a small $7.50 flat shipping rate, We will
deliver your order to your home or office within
continental United States within 7
- 10 business days.. The shipping will be made
with standard Fedex/UPS/USPS ground shipping.
processing occurs on business days only, which are Monday through
Friday. Orders taken on Saturdays, Sundays or holidays are processed
the next business day.
Rush Order and Express
delivery (extra fee may apply)
will delivery your order within 5
business days with flat fee $25.00. We will do
everything we can to accommodate your request whether it's
processing or expediting shipping, or both!
Yacanna ships orders globally. To deliver outside of USA, Please directly place order via Yacanna.com secure check out process.
International delivery directly from Yacanna
For international delivery, please directly place order via Yacanna.com secure check out process.
We guarantee your shopping experience and personal data is safe and secure by using leading data encryption solutions. We also never share your personal data.
We buy Shipping Insurance for every international package.
We will ship most of international orders within 3-5 business days with
US Post Office
AIR mail post - delivery time is about 10 -15 business
We offer very reasonable international shipping rate. Shipping rate depends on product weight.
- Canada delivery shipping rate starts with $12.00 US dollars;
- For delivery to All other Countries, shipping rate starts with $16.00 US dollars.
If you have any question regarding shipping and
delivery, please be free to contact
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Sales Tax (except
no sales tax on every order(except MA - 6.25% sales tax apply).
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and Returns Policy
100% customer satisfaction is
100% Money Back Guarantee means
you don't have to worry when you order from us. If for any reason
not happy with anything you buy from us, simply return it within
30 days for a prompt exchange or refund.
you receive the damaged or wrong item or if you are not happy
with your purchase, You may request exchange within 14
days, we will send replacements promptly. No
claims will be accepted after 14 days.
follow the following steps--
Notify us via CustomerService@yacanna.com
within 30 days of receipt of merchandise. Please
specify the order number, address, name, products if applicable.
We will issue you a Return number together with the return
Securely package the item(s) to be returned.
Return your package to us using the mail carrier of your choice.
We recommend using a carrier that provides a package tracking
we received the merchandise and we will issue refund to you
10 business days. Shipping Charge is not
return on : All personalized or engraved items, damaged
goods, Worn or damaged apparel, Open candy or bubbles; Opened
returns after 30 days of the delivery
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Order and Payment
4 ways to place order:
Place order online via Yacanna.com web site
an order via Yacanna.com website is easy. Just click
on the item of your choice and we will walk you through the rest.
place an order online, follow these simple steps:
the storefront until you find the item you wish to purchase.
on "Add to Cart" button from the product that
you would like to purchase.
You will proceed to the shopping cart. (To continue shopping,
click the 'Continue Shopping' button; To
change quantity, enter the
desired amount and click the 'update' button.
Once you have verified the products you wish to purchase, you
can click Secure Checkout button
to pay by credit card or Paypal
Place order via Email
email your desired products with shipping
options to CustomerService@Yacanna.com.
An invoice includes products total with the online payment
will email to you within 4 business hours. Your
order will be processed after we received your payment. See
Place order via Fax
fax your desired products, your contact email with shipping
options( Our standard shipping is FREE to you) to CustomerService@yacanna.com. An
invoice includes products total with the online payment instruction
email to you within 4 business hours. Your
order will be processed after we received your payment. See our
Our Fax number: (267) 851-2847
order via Phone
call 1-866-238-3642 with your desired products
options. See our
orders are payable on demand in US dollars.
major Credit Card (VISA,
Mastercard, Discover, American Express);
Find order status:
Most order will be processed within 2 business day. Your can
go to "My Account" to check your order history and order
or you can always inquiry your order via email, fax or call our
customer service .
If you have any question regarding your order, please
be free to contact us !
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Safe Purchase - Security Policy
Shopping at Yacanna.com is safe and guaranteed!
information you provide will never to be sold or given away to any
third party organizations.
We will never send your Credit Card number in an e-mail or any other
Your credit card information is encrypted and protected with the
most secure software in the industry.
Yacanna respects and protects the privacy
of our web site users.
do not collect, use or disclose any information about our users
without their knowledge and approval.
do not share user information with third parties unless we have
users about the disclosures or when we have prior consent.
note that by visiting and using Yacanna.com, you are
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Still Need Help? Contact our Customer