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Yacanna.com Help Center - FAQ

100% Satisfaction Guaranteed

Order and Payment Information
Still Need Help? Contact our Customer Service

Shipping Options and Delivery Information

United States Shipping

We will ship most of orders within 3 business days. ( For US Alaska, Hawaii and Puerto Rico delivery, Depend on weight, extra charge may apply).

Standard Delivery -- For a small $7.50 flat shipping rate, We will deliver your order to your home or office within continental United States within 7 - 10 business days.. The shipping will be made with standard Fedex/UPS/USPS ground shipping.

Order processing occurs on business days only, which are Monday through Friday. Orders taken on Saturdays, Sundays or holidays are processed the next business day.

Rush Order and Express delivery (extra fee may apply)

We will delivery your order within 5 business days with flat fee $25.00. We will do everything we can to accommodate your request whether it's rushing processing or expediting shipping, or both!


International Order

Yacanna ships orders globally. To deliver outside of USA, Please directly place order via Yacanna.com secure check out process.

** International delivery directly from Yacanna

For international delivery, please directly place order via Yacanna.com secure check out process.

We guarantee your shopping experience and personal data is safe and secure by using leading data encryption solutions. We also never share your personal data. We buy Shipping Insurance for every international package.

We will ship most of international orders within 3-5 business days with US Post Office AIR mail post - delivery time is about 10 -15 business days

We offer very reasonable international shipping rate. Shipping rate depends on product weight.
- Canada delivery shipping rate starts with $12.00 US dollars;
- For delivery to All other Countries, shipping rate starts with $16.00 US dollars.


If you have any question regarding shipping and delivery, please be free to contact us

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NO Sales Tax (except MA)

Enjoy no sales tax on every order(except MA - 6.25% sales tax apply).

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Exchanges and Returns Policy

100% customer satisfaction is our goal.

Yacanna.com's 100% Money Back Guarantee means you don't have to worry when you order from us. If for any reason you’re not happy with anything you buy from us, simply return it within 30 days for a prompt exchange or refund.

Exchange: If you receive the damaged or wrong item or if you are not happy with your purchase, You may request exchange within 14 days, we will send replacements promptly. No claims will be accepted after 14 days.

Returns: Please follow the following steps--

  1. Notify us via CustomerService@yacanna.com within 30 days of receipt of merchandise. Please specify the order number, address, name, products if applicable. We will issue you a Return number together with the return address
  2. Securely package the item(s) to be returned.
  3. Return your package to us using the mail carrier of your choice. We recommend using a carrier that provides a package tracking number.

Once we received the merchandise and we will issue refund to you within 10 business days. Shipping Charge is not refundable.

Please note:

  • NO return on : All personalized or engraved items, damaged goods, Worn or damaged apparel, Open candy or bubbles; Opened music
  • NO returns after 30 days of the delivery date.

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Order and Payment Information

4 ways to place order:

Place order online via Yacanna.com web site

Place an order via Yacanna.com website is easy. Just click on the item of your choice and we will walk you through the rest.

To place an order online, follow these simple steps:

  1. Browse the storefront until you find the item you wish to purchase.
  2. Click on "Add to Cart" button from the product that you would like to purchase.
  3. You will proceed to the shopping cart. (To continue shopping, click the 'Continue Shopping' button; To change quantity, enter the desired amount and click the 'update' button. )
  4. Once you have verified the products you wish to purchase, you can click Secure Checkout button to pay by credit card or Paypal

- Place order via Email

Please email your desired products with shipping options to CustomerService@Yacanna.com. An invoice includes products total with the online payment instruction will email to you within 4 business hours. Your order will be processed after we received your payment. See our payment options.

- Place order via Fax

Please fax your desired products, your contact email with shipping options( Our standard shipping is FREE to you) to CustomerService@yacanna.com. An invoice includes products total with the online payment instruction will email to you within 4 business hours. Your order will be processed after we received your payment. See our payment options.

Our Fax number: (267) 851-2847

Place order via Phone

Please call 1-866-238-3642 with your desired products and shipping options. See our payment options.

Payment Options:

All orders are payable on demand in US dollars.

We accept:

All major Credit Card (VISA, Mastercard, Discover, American Express);
and PAYPAL
;

 

Find order status:

Most order will be processed within 2 business day. Your can go to "My Account" to check your order history and order status.
or you can always inquiry your order via email, fax or call our customer service .

If you have any question regarding your order, please be free to contact us !

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100% Safe Purchase - Security Policy

Shopping at Yacanna.com is safe and guaranteed!

- All information you provide will never to be sold or given away to any third party organizations.

- We will never send your Credit Card number in an e-mail or any other unencrypted transmission.

- Your credit card information is encrypted and protected with the most secure software in the industry.

Privacy Policy

Yacanna respects and protects the privacy of our web site users.

- We do not collect, use or disclose any information about our users without their knowledge and approval.

- We do not share user information with third parties unless we have informed users about the disclosures or when we have prior consent.

- Please note that by visiting and using Yacanna.com, you are accepting the practices described in this Privacy Policy.

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Still Need Help? Contact our Customer Service

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