We will ship most of orders within 3 business
days. (
For US Alaska, Hawaii and Puerto Rico delivery, Depend on weight,
extra charge may apply).
Standard Delivery -- For a small $7.50 flat shipping rate, We will
deliver your order to your home or office within
continental United States within 7
- 10 business days.. The shipping will be made
with standard Fedex/UPS/USPS ground shipping.
Order
processing occurs on business days only, which are Monday through
Friday. Orders taken on Saturdays, Sundays or holidays are processed
the next business day.
Rush Order and Express
delivery (extra fee may apply)
We
will delivery your order within 5
business days with flat fee $25.00. We will do
everything we can to accommodate your request whether it's
rushing
processing or expediting shipping, or both!
International
Order
Yacanna ships orders globally. To deliver outside of USA, You may use our partner BONGO service or directly request delivery from yacanna
** International Delivery through partner BONGO service
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click on the Bongo logo in the corner to get started!
**
International delivery directly from Yacanna
You may request delivering to outside the US via Yacanna.
We buy Shipping Insurance for every internatinal package.
The
shipping method is availabe via USPS
AIR mail post - delivery time is about 10 -15 business
days
USPS
Global Express Mail - delivery time is about 5 - 7
business days
---
Please email your desired products and shipping method ( AIR
mail
or Express mail) to CustomerService@yacanna.com.
---
An invoice includes products total and shipping charge with
the
online payment instruction will email to you within 4 business
hours.
---
Your order will be processed after we received
your payment.
If you have any question regarding shipping and
delivery, please be free to contact
us
Yacanna.com's
100% Money Back Guarantee means
you don't have to worry when you order from us. If for any reason
you’re
not happy with anything you buy from us, simply return it within
30 days for a prompt exchange or refund.
Exchange: If
you receive the damaged or wrong item or if you are not happy
with your purchase, You may request exchange within 14
days, we will send replacements promptly. No
claims will be accepted after 14 days.
Returns: Please
follow the following steps--
Notify us via CustomerService@yacanna.com
within 30 days of receipt of merchandise. Please
specify the order number, address, name, products if applicable.
We will issue you a Return number together with the return
address
Securely package the item(s) to be returned.
Return your package to us using the mail carrier of your choice.
We recommend using a carrier that provides a package tracking
number.
Once
we received the merchandise and we will issue refund to you
within
10 business days. Shipping Charge is not
refundable.
Please
note:
NO
return on : All personalized or engraved items, damaged
goods, Worn or damaged apparel, Open candy or bubbles; Opened
music
Place
an order via Yacanna.com website is easy. Just click
on the item of your choice and we will walk you through the rest.
To
place an order online, follow these simple steps:
Browse
the storefront until you find the item you wish to purchase.
Click
on "Add to Cart" button from the product that
you would like to purchase.
You will proceed to the shopping cart. (To continue shopping,
click the 'Continue Shopping' button; To
change quantity, enter the
desired amount and click the 'update' button.
)
Once you have verified the products you wish to purchase, you
can click Secure Checkout button
to pay by credit card or Paypal
-
Place order via Email
Please
email your desired products with shipping
options to CustomerService@Yacanna.com.
An invoice includes products total with the online payment
instruction
will email to you within 4 business hours. Your
order will be processed after we received your payment. See
our
payment options.
-
Place order via Fax
Please
fax your desired products, your contact email with shipping
options( Our standard shipping is FREE to you) to CustomerService@yacanna.com. An
invoice includes products total with the online payment instruction
will
email to you within 4 business hours. Your
order will be processed after we received your payment. See our
payment options.
All
major Credit Card (VISA,
Mastercard, Discover, American Express);
and PAYPAL;
Find order status:
Most order will be processed within 2 business day. Your can
go to "My Account" to check your order history and order
status.
or you can always inquiry your order via email, fax or call our
customer service .
If you have any question regarding your order, please
be free to contact us !
Place order online via Yacanna.com web site
